Refunds & cancellation

One-time passes

A pass is fully refundable for 30 days from purchase, as long as it is unused.

"Unused" means you have not yet run a personalized search with it. That is the moment a pass delivers what you paid for, so it is the moment it stops being refundable. Browsing the site, running a free search, or simply letting the pass sit unopened does not count as using it — and a pass whose seven days ran out without a single personalized search is still unused, and still refundable.

If you did run a personalized search and something was genuinely wrong — the result was broken, or the site failed you — write to us anyway. We would rather hear about it and put it right than hold you to a rule.

Subscriptions

• Cancel at any time. Your access continues until the end of the month you have already paid for, and you are not charged again.
• We do not refund part of a month that has already begun, because you keep full access for the rest of it.
• If a renewal charged you by surprise — you meant to cancel, or you did not realise it renewed — write to us within 30 days and we will refund that renewal.

If a payment went wrong

If you were charged twice, charged the wrong amount, charged in the wrong currency, or paid and did not receive access, email us with the date and amount and we will investigate and refund where we are at fault. You do not need to argue the policy above in these cases.

How to ask, and how long it takes

Email support@onlinepanditji.com from the address you used at checkout, and tell us roughly when you paid. You do not need an order number, though it helps if you have one.

We aim to reply within 48 hours. Approved refunds go back to the original payment method — your bank or card issuer then usually takes a further 5 to 10 business days to post it, which is outside our control.

What we cannot refund

We cannot refund a pass you have used, beyond the exceptions above, and we cannot refund on the grounds that a date we recommended did not produce a particular outcome. As our terms explain, we compute and explain traditional timing — we do not promise results.